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Tiles on the Fluid Benefits Summary Are Inactive and Show Incorrect Dependent Counts for Employees with Multiple Benefit Record Numbers (Doc ID 2753695.1)

Last updated on SEPTEMBER 02, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

For an employee with multiple jobs and multiple benefit record numbers (BRN), the Fluid Benefit Summary's dependent count shows zero which is incorrect.  Selecting the Benefit Plan Tile to see the enrollment details does not work.

Replication:
1. For an employee with Multiple Jobs, and Multiple Benefit Record Numbers, enroll employee with BRN > 0 for Health Benefits with a covered dependent. Navigation:  Benefits > Enroll in Benefits > Health Benefits
2. Enroll Employee in Health Benefits with Employee only Coverage for BRN = 0.   Navigation:  Benefits > Enroll in Benefits > Health Benefits
3. Log in as Fluid user to Employee Self Service > Benefits Detail > Benefits Summary to see that the Dependent Count for the BRN > 0 Health enrollment is zero and the Tile is not able to be selected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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