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On the Employee Self Service Homepage, the Open Enrollment Tile Shows the Message: Open Enrollment Template is not available. (Doc ID 2759881.1)

Last updated on MARCH 22, 2022

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee navigates to the Employee Self Service homepage to make elections for Open Enrollment (OE) during the Open Enrollment window, the message on the OE tile is as follows:

  Open Enrollment Template is not available. Please contact your Benefits Administrator.
 
Steps to reproduce the issue:

     1. Employee navigates to Employee Self Service homepage.
     2. Open Enrollment tile displays unexpected message.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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