My Oracle Support Banner

HTML Formatting Tags Display in Benefit Plan "i" Popup Window Plan Description (Doc ID 2759900.1)

Last updated on MARCH 12, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee navigates to the Benefit Plan details page in Self Service and clicks the "i" icon next to the Plan Name, the Self Service Plan Description field on the Benefit Plan Table displays in a popup window. HTML tags used in that field to format the information are being displayed rather than actually formatting the text.

Steps to reproduce the issue:

     1. Enter HTML tags in the text in the Self Service Plan Description field on the Benefit Plan Table (Navigation: Set Up HCM > Product Related > Base Benefits > Plans and Providers > Benefit Plan Table).
     2. Employee navigates to the Benefit Plan details page (Navigation: Employee Self Service > Benefit Details tile > Benefit Summary tile > Review a Benefit Plan).
     3. Click the "i" icon beside the Plan Name.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.