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E-QR: PSQuery Download To Excel Only Returns Headers Without Any Data Or Throws 'We found a problem with some content' Error on Opening the Output. (Doc ID 2765216.1)

Last updated on OCTOBER 31, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

After upgrading to PT 8.57, when attempting to run PS Query to Excel output the results only display the header in the generated Excel file or sometimes on opening the output the below error is received:

 

"We found a problem with some content in 'xxxx.xlsx'. Do you want us to try to recover as much as we can? If you trust the source of this workbook, click Yes.".

 If 'Run to HTML' or 'Run to XML' is selected then the process works fine and the results are good.

Following entries appear in Stderr file:

"com.peoplesoft.pt.psspreadsheet.WorkbookManager seeMemoryINFO: POI's Source - file:$PS_APP_HOME/appserv/class/apache-tika-app-1.6.jar!/org/apache/poi/poifs/filesystem/POIFSFileSystem.class

com.peoplesoft.pt.psspreadsheet.WorkbookManager seeMemoryINFO: POI version - 3.11-beta"

The issue can be reproduced at will with the following steps:
1. Login PIA.
2. Navigate to Reporting Tools > Query Manager or Query Viewer.
3. Select "Run to Excel' or Run the query from Edit-Run-Download to excel.

Cause

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In this Document
Symptoms
Cause
Solution


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