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No Action Button Available On The Document Page To Process Further If Internal Or External Signers Self Assign The Document To Themselves (Doc ID 2766499.1)

Last updated on APRIL 05, 2021

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When having internal and external signers then the internal signer reassign the document to self, and then both signers sign the document, there will be no any action button to approve or dispatch the document to process further.

The issue can be reproduced at will with the following steps:

  1. Create a new contract and approve it.
  2. Add a new document and import it.
  3. Add internal and external signer.
  4. Route the document for both.
  5. As internal signer reassign the document to self.
  6. Then sign it as internal signer.
  7. Sign the document as external signer.
  8. From the application side press on Get signature status.
  9. Notice that there is no any action button to process the document further.




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