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E-PRCS: WORDSAMP Process Stuck Processing with 'Microsoft Word... Features requiring VBA are not available' from Command Line on Server (Doc ID 2768277.1)

Last updated on APRIL 13, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.


Winword process gets stuck in the OS and remains "Processing" indefinitely until killed in the system. When run from the Process Scheduler command line prompt using the command line from the online "Parameters" link, it shows a Microsoft pop-up message error...

Microsoft Word
The document contains macros. Macro language support for this application is disabled. Features requiring VBA are not available. Would you like to open this document read-only?

The issue can be reproduced with the following steps:
1. Submit WORDSAMP process to run on Windows Process Scheduler
2. Observe remains "Processing" and hung in OS.

3. Copy command line from online "Parameters" link and test outside of the Process Scheduler from the command prompt.

4. Observe Microsoft Word pop-up message


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