External Signature status shows "initial" instead of "pending signature" when External Signing after Internal Signing (Doc ID 2768832.1)

Last updated on APRIL 14, 2021

Applies to:

Symptoms

External signature status shows "initial" instead of "pending signature" when external signing after internal signing

The issue can be reproduced at will with the following steps:
1. Enable Signature Method Adobe Sign with Integration Key
2. Configure the electronic Signature account
3. Activate all the service operations of Service ECHOSIGNDOCUMENTSERVICE21
4. Create adhoc document
Enter the details and click Import Document
Upload the Document
Approve if any or Bypass Approvals
Click Prepare and Route for e-Signature
Enter two signers
Order 1 Internal Signer
Order 2 External Signer
Expand Signing Details
5. First signer signed the document
6. Open the document and click Get e-Signature Status
Sign status shows “Initial” instead of “Pending Signature”

Changes

Not Applicable 

Cause

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