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E-RD: Error 'UnAuthorized Token has been detected by the System' When Attempting to View Reports (Doc ID 2769473.1)

Last updated on MAY 24, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

When clicking on a link to view a report from Report Manager the user is signed out of their session and presented with the following error message on the signon page...

 

UnAuthorized Token has been detected by the System. Please signon with your User ID and Password.

 

The issue can be reproduced with the following steps:
1. Submit reports normally
2. Monitor in Process Monitor to SUCCESS/POSTED
3. Click on the report link and observe error
 

Also, when checking the related servlets log (i.e. 'PIA_servlets1.log.0') see the following related errors...

...
PSTrustAuthUtil.isLastSiteValid() failed for reason 'knockKnockURL is not authorized by the WebProfile's list of Authorized Sites'
PSCheckToken.doKnockKnockRequest() failed for reason 'Last visited site URL is invalid...'
...

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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