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Releasing Service Indicator in Activity Guide Does Not Work (Doc ID 2769958.1)

Last updated on APRIL 19, 2021

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When a custom Activity Guide that releases Service Indicator is run, Service Indicator remains assigned to the student and does not get released.

Steps to Reproduce the issue:

  1. Create a custom Activity Guide that releases a particular Service Indicator e.g. F02
  2. Assign the Activity Guide to a student
  3. Make sure the Service Indicator to release (e.g. F02) is assigned to a student.
  4. Login as student and run the Activity Guide until Completion
  5. Check the Service Indicator assigned to student, service indicator (e.g. F02) remains assigned. It should have been deleted/released.


Changes

 This was an Activity Guide setup issue.  The service indictor on the Activity Guide was not the service indicator assigned to the student.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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