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Batch Refunding Creates Two Separate Refunds for a Student (Doc ID 2770558.1)

Last updated on APRIL 28, 2021

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Some students are having two refunds created from a single Batch Refund (SFPREFND) process. These students recently received a payment item type posted to their accounts using Mass Select Transactions. The students had another credit/payment on their account that was eligible for a refund. Instead of combining the 2 excess credit items into one refund, two refunds were created. This resulted in 2 separate vouchers in PeopleSoft Accounts Payable.

Multiple excess credits should be combined into one refund, resulting one voucher to PeopleSoft Accounts Payable.  The only exception to this is if one of the excess credits is a credit card payment.  This issue occurs in Batch Refunding only.  Online refunding creates one refund for a student in this situation.

The issue can be reproduced at will with the following steps:

  1.  Navigate to Student Financials, Refunds, Process Batch Refunds;
  2.  Select a run control;
  3.  Complete the run control as required;
  4.  Submit the process to the process scheduler.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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