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Benefits Billing Pending Charges Are Not Moved to Arrears when an Employee Begins Receiving Paychecks Again (Doc ID 2771477.1)

Last updated on APRIL 26, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In an environment that uses only Base Benefits, employees who are not currently receiving a paycheck are enrolled in Benefits Billing using a custom process. Once an employee with pending charges in Benefits Billing begins receiving a paycheck again, the Billing enrollment is not being inactivated and pending charges are not being moved to Arrears.

Steps to reproduce the issue:

     1. Employees who stop receiving a paycheck are enrolled in Benefits Billing using a custom process.
     2. Once an employee with pending charges in Benefits Billing begins receiving a paycheck again, the Billing enrollment is not inactivated and pending charges are not moved to Arrears.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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