Benefits Billing Pending Charges Are Not Moved to Arrears when an Employee Begins Receiving Paychecks Again
(Doc ID 2771477.1)
Last updated on JUNE 07, 2023
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
In an environment that uses only Base Benefits, employees who are not currently receiving a paycheck are enrolled in Benefits Billing using a custom process. Once an employee with pending charges in Benefits Billing begins receiving a paycheck again, the Billing enrollment is not being inactivated and pending charges are not being moved to Arrears.
Steps to reproduce the issue:
1. Employees who stop receiving a paycheck are enrolled in Benefits Billing using a custom process.
2. Once an employee with pending charges in Benefits Billing begins receiving a paycheck again, the Billing enrollment is not inactivated and pending charges are not moved to Arrears.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |