E-CRM: PTSF_GENFEED Process in ERMS PRCEMAIL PSJob is Stuck At PTSF_GENFEED.ES_STAT.Step01 Running
(Doc ID 2773228.1)
Last updated on MAY 03, 2021
Applies to:PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
PTSF_GENFEED AE process in ERMS PSJob PRCEMAIL stuck in 'Processing' status
When PTSF_GENFEED process is initiated, it is getting stuck in infinite loop at PTSF_GENFEED.ES_STAT.Step01
Below is the AE message log and the message below is repeating continuously:
The issue can be reproduced at will with the following steps:
- Start ERMS from Setup CRM > Product Related > Multichannel Definition > Email > Define Server and Security > Batch User Monitor Form, Start/Stop ERMS Batch Process
- Check from PeopleTools > Process Scheduler > Process Monitor for PRCEMAIL job
- Click PRCEMAIL
- PTSF_GENFEED process stays in 'Processing' status and does not finish.
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