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E-CRM: Activate UAD Toolbar Gives Error "Multichannel Queue Server not in service." (Doc ID 2773885.1)

Last updated on MAY 10, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When attempting to launch MCF UAD for Chat as an Agent after Tools upgrade from 8.53 to 8.57.18, the following error occurs:

Error Message:

Steps to Reproduce the issue:

  1. Login as a Chat Agent
  2. Click 'Activate UAD toolbar' button - Error message is shown.


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