My Oracle Support Banner

E-SEC: FORGOTPASSWORD Will Not Send Email with Log File Error 'PSMCFSendMailException: Brief Message:Failed to decode ciphertext. Unable to retrieve decryption key. Invalid version.' (Doc ID 2774222.1)

Last updated on MAY 06, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.


FORGOTPASSWORD will not send email:

After upgrade the FORGOTPASSWORD will not send an email although the FORGOTPASSWORD although it is said to be setup just like the previous PeopleTools version.
The issue can be reproduced at will with the following steps:
1. Setup Forgot Password site
2. Attempt to reset password
3. Email is not sent.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.