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Approval Workflow Not Triggered After Request For More Information in Supplier Registration (Doc ID 2774281.1)

Last updated on JUNE 10, 2021

Applies to:

PeopleSoft Enterprise SCM eSupplier Connection - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


Approval workflow not triggered after Request for More Information in Supplier registration.  The supplier request for approval is not displayed on the Manage Request Approval page

NOTE: In the images, examples and/or the attached document, user details/company name/address/email/ telephone number all represent a fictitious sample from the Oracle Demo Vision Database. Any similarity to actual companies or actual persons, living or dead, is purely coincidental and is in no way intentional on the part of Oracle."


The issue can be reproduced at will with the following steps:

1. Navigate : Setup Financials/Supply Chain > Product Related > Procurement
Options > Suppliers > Supplier Request System Setup
Enable Workflow for New Suppliers
2. Navigate : Enterprise Components > Approvals > Approvals > Approval
Process Setup
Use the delivered one stage , one path and one step approval
3. Login SUPPLIER portal and create new supplier registration request
TIN Number 
Enter address details
Enter Mandatory values for the contact
Enter email address and submit
4. Login as VP2 in EMPLOYEE portal
Navigate : Suppliers > Supplier Registration > Manage Request Approval
Click Request More Information
Enter Reason Code and Click Ok
5. Supplier received the email
Click the link and login
Click Continue from where you left
Enter Registration ID click Right arrow
Enter Tin Number
Click Next
Do some Changes
Submit
6. Supplier received the email
7. Login as Approver VP2
Navigate : Suppliers > Supplier Registration > Manage Request Approval
There is no approval request for Registration ID # 17

Changes

Not Applicable 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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