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E-MCF: Getting "Cannot connect to mail server. (162,1560)" Error Connecting to Mail Server After Applying Java 8 Build 291 (Doc ID 2780548.1)

Last updated on JUNE 01, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

Sample Environment
-----------------------------
PeopleTools 8.56.05
Oracle Linux 7

After applying Java 8 Build 291 to the Integration Broker (IB) Gateway web server, the following error is seen when attempting to retrieve the mailbox count on the MCF GetMail Samples test page.

Error
--------

Steps to reproduce
---------------------------
1. Configure SMTP server
2. Log into PIA, and navigate to PeopleTools - MultiChannel Framework - Email - Sample Pages - GetMail - Server tab, enter emailbox credentials
3. From Read Headers dropdown select MessageCount, click Fetch to retrieve the mailbox count, and observe the error shown above.



Changes

Client applied latest Java 8 cpu update 291

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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