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E-MCF: Getting "Cannot connect to mail server. (162,1560)" Error Connecting to Mail Server After Applying Java 8 Build 291 (Doc ID 2780548.1)

Last updated on JUNE 01, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.


Sample Environment
PeopleTools 8.56.05
Oracle Linux 7

After applying Java 8 Build 291 to the Integration Broker (IB) Gateway web server, the following error is seen when attempting to retrieve the mailbox count on the MCF GetMail Samples test page.


Steps to reproduce
1. Configure SMTP server
2. Log into PIA, and navigate to PeopleTools - MultiChannel Framework - Email - Sample Pages - GetMail - Server tab, enter emailbox credentials
3. From Read Headers dropdown select MessageCount, click Fetch to retrieve the mailbox count, and observe the error shown above.


Client applied latest Java 8 cpu update 291


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