Escalation Process Updating Originator ID With The ID Process Is Running Instead Of Original Requestor (Doc ID 2784210.1)

Last updated on JANUARY 26, 2024

Applies to:

Goal

EOAW_NEM_PRC Application engine process which is invoked by NEM_MAIN process is updating the value in the ORIGINATORID field (in PSWORKLIST table) with %OperatorID (Operator ID under which the process is running) for EVENTNAME of Escalation instead of originalrRequestor

Steps to replicate the issue:
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1. Added escalation option of 1 hour in Approval process setup , ex: GSSLocationChange
   Main Menu > enterprise components > Approvals > Approvals > Approval process setup
2. Performed location change transaction for an employee
   Main Menu > Manager Self service > My Team > location change
3. Run Escalation process
   Peopletools > process scheduler > schedule jobset definitions
4. When reviewed the worklist entry , From (originator id) is updated with the ID who ran the process instead of the original requestor

Solution

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