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E-CRM: How to Set Product Categories at Multiple Levels? (Doc ID 2784236.1)

Last updated on JUNE 17, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Goal

Is it possible to setup product categories as 3 levels: level 1 - Access, level 2 - Application Access, level 3 - List of applications (Asmis, etc)?

Access - level 1 - 

Application Access - level 2 - 

Asmis - level 3 -

Balanced Scorecard - level 3 -

Qlikview - level 3 -


 

Solution

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In this Document
Goal
Solution


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