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No Email was Sent for Approval when the Supplier made changes on the Supplier Registration Request (Doc ID 2787165.1)

Last updated on JUNE 24, 2021

Applies to:

PeopleSoft Enterprise SCM eSupplier Connection - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


No email was sent for approval when the supplier made changes on the Supplier Request


The issue can be reproduced at will with the following steps:
1. Navigate : PeopleTools > Workflow > Notifications > Generic Templates
Create new Template (SUP_REQUEST)
2.Navigate : Enterprise Components > Approvals > Approvals > Transaction Configuration
Enter template name for Route for Approval (SUP_REQUEST)
3. Navigate : Enterprise Components > Approvals > Approvals > Approval Process Setup > SUP_OB_SUPPLIER
VP1 > VP2
4. Navigate : Setup Financials/Supply Chain > Product Related > Procurement Options > Suppliers . Supplier Request System Setup
Enable Workflow for New Suppliers
5. Navigate : PeopleTools > Security > User Profiles > User Profiles
Enter Email Address for VP2
6. Create supplier request from the SUPPLIER portal (VP1)
Enter Tin 
7. Supplier Received the email notification
8. Approver received the email notification
9. Login as approver in EMPLOYEE portal
Navigate : Suppliers > Supplier Registration > Manage Request Approval
Select the Supplier Request
Click Request More Information
Enter reason code and click Ok
10. Supplier received the email
11. Login as supplier and make the changes
Enter Registration ID
Enter TIN
Enter eMail ID of the Supplier
Enter the password received in the email
Make some changes
Submit the request
12. Supplier received the email
Issue : Approver did not receive the email
 

NOTE: In the replication steps, user details/company name/address/email/ telephone number all represent a fictitious sample from the Oracle Demo Vision Database. Any similarity to actual companies or actual persons, living or dead, is purely coincidental and is in no way intentional on the part of Oracle.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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