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Supplier Portal Doesn't Sent Email To Approver After User Submit The Supplier Registration (Doc ID 2787472.1)

Last updated on JUNE 25, 2021

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When registering a new Supplier from Supplier portal then submit the registration, Approvers are not receiving any E-mail notification to approve the transaction 


The issue can be reproduced at will with the following steps:

  1. Sign in to Supplier Portal and press on User registration tile.
  2. Register a new supplier and submit it for approval.
  3. As approver navigate to your worklist > Worklist , then make sure that you received the notification for the new registered supplier.
  4. Notice that same approver doesn't receive any email notification for the registered supplier.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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