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Attempt to Open New Birth or Adoption Life Event Triggers Error: A new Activity Guide Instance cannot be created from the context data. (Doc ID 2789254.1)

Last updated on JULY 02, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Any employee attempting to open a new Birth or Adoption Life Event, gets the following error:

ERROR
-----------------------
A new Activity Guide Instance cannot be created from the context data.

Steps to reproduce the issue:

     1. Employee navigates to Employee Self Service homepage > Benefit Details tile > Life Events.
     2. Employee selects the Birth or Adoption Event, enters a date within the last 31 days, and clicks the Start Life Event button.


 

Cause

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In this Document
Symptoms
Cause
Solution


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