Attempt to Open New Birth or Adoption Life Event Triggers Error: A new Activity Guide Instance cannot be created from the context data.
(Doc ID 2789254.1)
Last updated on NOVEMBER 09, 2023
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Any employee attempting to open a new Birth or Adoption Life Event, gets the following error:
ERROR
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A new Activity Guide Instance cannot be created from the context data.
Steps to reproduce the issue:
1. Employee navigates to Employee Self Service homepage > Benefit Details tile > Life Events.
2. Employee selects the Birth or Adoption Event, enters a date within the last 31 days, and clicks the Start Life Event button.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |