For a Life Event Which Requires Approval of an Uploaded Document, Denial or Approval of the Document Results in Creation of Duplicate Event or Error: SecurityException: Action Item 'EF_MARRxxxx_EF_MARRxxxx' does not exist. (263,90) (Doc ID 2789259.1)

Last updated on DECEMBER 29, 2022

Applies to:

Symptoms

When an employee starts a Life Event that requires a document be uploaded and approved before the Life Event can proceed, an Event is prepared when Benefits Administration runs. If an administrator approves or denies the document, a BAS Activity record may be inserted or the following error may occur:

Steps to reproduce the issue:

     1. Employee begins Life Event but does not immediately upload a document (Navigation: Employee Self Service homepage > Benefits Details tile > Life Events tile).
     2. Benefits Administration runs (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     3. Administrator attempts to deny the document (Navigation: Benefits > Approve Document Upload).

Cause

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