EAR 9.2: System Calculates VAT Amount for On-Account Payments When Processed Through Payment Predictor but Not When Processed Online. (Doc ID 2789881.1)

Last updated on JULY 06, 2021

Applies to:

Symptoms

When accounting entries are created online for an on account payment using the same entry type and reason, 2 accounting lines are produced (excluding the FINAL VAT entry). When  accounting entries are created for the same payment through Payment Predictor, different accounting entries are created and a 3rd row is created for the VAT portion(FINAL VAT).


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a payment and place it on-account through payment worksheet ,create accounting entries.note that 2 accounting entries are created.
2. Delete worksheet and process the same payment through payment predictor .
3. Open payment worksheet created and notice that  3 accounting entries are created which different from step-2 with extra VAT entry .

Changes

Cause

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