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Print View of the Enrollment Preview Statement Contains Only the Header (Doc ID 2789894.1)

Last updated on JULY 06, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee attempts to print an Enrollment Preview Statement, the report is incomplete showing only static text and no benefit or other information. The report produced for the Submitted Enrollment Statement, however, does include all information. On the other hand, the Submitted Enrollment Statement report is complete.

Steps to reproduce the issue:

     1. Employee makes benefit elections (Navigation: Employee Self Service homepage > Benefit Details tile > Benefits Enrollment).
     2. Employee selects Enrollment Preview Statement button then Print View link.
     3. Check the .pdf file produced.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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