My Oracle Support Banner

EAR 9.2: When a User Tries To Open a Direct Journal Payment Deposit, “No Matching Buffer Found for Level” Error Occurs. (Doc ID 2791561.1)

Last updated on JULY 13, 2021

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a user tries to open a direct journal payment deposit,  "No matching buffer found for level" error occurs.

 

ERROR
-----------------------
No matching buffer found for level. (15,26)

Replication Steps:
-----------------------
1. Create an online deposit ( Receivable - Payments - Online Deposit) with two payments as a direct journal.
2. Save the deposit.
3. Query PAYMENT_ID_ITEM for this deposit id, it has two rows.
4: Delete the second payment adjust the total count and deposit sum. Save.
5: Goto some other page and come back to find the same deposit id under online payments then click on the deposit id, the error will pop up.
6: Query again PAYMENT_ID_ITEM, it still has two rows.

The issue is PAYMENT_ID_ITEM table should not be populated for direct journal payment.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.