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EAR 9.2: Partial Payment Disabled Functionality Not Enforced on Direct Debit Worksheets (Doc ID 2792585.1)

Last updated on JULY 20, 2021

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.



It has been detected that the Item Balance field, (Stored at PS_DD_ITEM.BAL_AMT, and PS_DD_WRK.BAL_AMT), from the Direct Debit Worksheet Details page (DD_WORKSHEET_SEC), is fully editable for Users to change the amount to be directly debited from the Customer's Bank Account, even if at the Receivables Options configuration level, the 'Partial Payment Disabled' field is defined as 'Y', in the Payment Options tab.


    1.- Log into the FSCM Online Application EMPLOYEE Portal as a Receivables User
    2.- Define an External Bank Account with a Collection Method of Direct Debit
    3.- Define a Direct Debit Profile, linking it to the External Bank Account previously set up
    4.- Set up a Customer ID, with a MICR Information, a Payment Method of Direct Debit, while linking it to the Direct Debit Profile configured
    5.- At the Receivables Options level, in the Payment Options tab, define the 'Partial Payment Disabled' field with the value Y
    6.- Create a new Pending Item Group for this Customer, and ensure the Item contains a Payment Method of Direct Debit
    7.- Set the Pending Item Group to a Post Action of Batch Standard
    8.- Launch AR Update for the Business Unit involved, and the Pending Transactions option selected
    9.- Confirm that the new Customer ID has in its Customer Account the new outstanding Item
    10.- Launch the Credit Direct Debits program, (AR_DIRDEBIT AE Program), to process the Item recently created
    11.- Confirmed that the new Direct Debit Worksheet is properly generated, and click on the DD ID link available for the generated transaction
    12.- Once at the Worksheet Details page, click on the Edit/Pencil icon to allow further changes
    13.- ISSUE: At this stage, confirm that the Item Balance field becomes editable, and the User can enter a lesser value
    14.- This will ensure that the submitted Direct debit to the Bank generates a lower Payment Amount than the Item's original Balance, and once AR Update generates the posting Accounting Entries, then the system has performed a partial payment, leaving the Item in Open Status with a remaining balance

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

If the Item Balance field is edited to a lesser amount than the current one, the system will consider it as a partial payment once fully processed, paid, and posted by AR Update process, leaving the original Item in a Status of Open, and with the remaining balance still outstanding, effectively allowing partial payments in Accounts Receivable.

If the 'Partial Payment Disabled' setting at the Receivables Options level is defined as 'Y', the system should prevent Users to edit the Item Balance of an outstanding Invoice to a lesser value, regardless if this is at the Payment Worksheet level, or the Direct Debit Worksheet level.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.




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