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EEX 9.2: The Total Due Employee Amount at the Fluid Approvals Expense Report Main Page Displays Wrong Amount if Any Expense Lines Get Denied (Doc ID 2794452.1)

Last updated on JULY 25, 2021

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

At the Fluid Approvals Expense Report main page (EOAWMA_TXNHDTL_FL) it has been detected that the TOTAL DUE EMPLOYEE field is displaying an incorrect amount. This happens if from the submitted Expense Report, at least one or more Expense Lines have been previously denied by the Approvers.

While the Expense Lines are grayed out for any further approvals, and as such, their amounts should not be reimbursed to the Employee, the system does not re-calculate the Total Due Employee field amount.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses Employee User
    2.- Create a new Expense Report transaction, with multiple expense lines, and submit it for approval
    3.- Log into the FSCM Online Application as an Expenses Approver User
    4.- Open the submitted Expense Report through Fluid Approvals
    5.- Select one of the Expense Lines, and click on DENY button
    6.- Add the needed comments, and click on OK
    7.- ISSUE: At this stage, the system displays once again the Fluid Approvals Expense Report main page, where the Due To Employee field is still displaying the Total Amount, instead of the real reimbursable amount to the Employee

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Approver Users are being confused, because the Expense Report Total Amount is what seems to be getting displayed as what it is effectively owed to the Employee, and hence, what the company's payment may reimburse. This delays approvals.

The Due To Employee field should be properly displaying the sum of all Expense Report Lines to be reimbursed to the Employee that are yet to be approved, and subtract the amounts of those Expense Lines already denied.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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