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Award Validation Edit 9498, 'award reduced; undefined reason code' (Doc ID 2799176.1)

Last updated on AUGUST 15, 2021

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to manually award an item type to a student, the award fails validation with edit 9498, "award reduced; undefined reason code".

This issue may only only occur for one student and item type, or a small number. In one case, the issue occurred when awarding one student a DL PLUS item type; the system allowed awarding, but for less than the expected amount, and it was not clear why the system was reducing to the specific amount, which was below the maximum amount set for the item type in both the fa item type and sf item type setup.

The issue can be reproduced at will with the following steps:

  1. Navigate to Financial Aid > Awards > Award Processing > Assign Awards to a Student > Student Aid Package.
  2. Complete the data entry for the new item type.
  3. Validate, and note the message indicating the item type is reduced.
  4. Click the 'message' link to verify the specific code and explanation.

Cause

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In this Document
Symptoms
Cause
Solution


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