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Generic Template Sent With Blank Parameters In Case of Denying Several Transactions Same Time (Doc ID 2800160.1)

Last updated on AUGUST 17, 2021

Applies to:

PeopleSoft Enterprise SCM eSupplier Connection - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When creating a new generic template and use it as a template when denying a supplier registration request, then Mass deny several requests same time, system is sending email notification with blank parameters. This is because during the denial process of a Supplier Registration on Supplier Portal, the workflow engine is called BEFORE the reason is inserted into the database.

The issue can be reproduced at will with the following steps:

  1. Create a new generic template with several parameters including the reason code for denial.
  2. Set this generic template on the configure transaction page for supplier denial.
  3. From supplier portal register several new suppliers and submit them all for approval.
  4. As approver deny all the requests.
  5. Requester will receive an email notification with blank parameters.
  6. If the approver only deny one request at a time, then the correct email notification with all parameters will be sent to the requester.




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