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E-WF: 'EmailReplyTo' Not Working for PT_WF_NOTIFICATION Class (Doc ID 2800333.1)

Last updated on AUGUST 19, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

When the recipient receives the email from address should have – xxxxxx@bb.xxx and when the user clicks on Reply, the TO address should be - yyyyyyyyy@bb.xxx  However, it is not working as expected.  From address is changing to some other address.

Replication Step:

  1. Trigger an email using the PT_WF_NOTIFICATION class
  2. Use different email IDs for NotifyFrom (xxxxxx@bb.xxx) and EmailReplyTo(yyyyyyyyy@bb.xxx) property
  3. The expected behavior is, when the recipient receives the email the from address should have – xxxxxx@bb.xxx and when the user clicks on Reply, the TO address should be - yyyyyyyyy@bb.xxx.
  4. Trigger a similar email using the MCF Class, the EmailReplyTo functionality is working fine

        5. To trigger the code Login : Navigate to Main Menu > Testing Component




Cause

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In this Document
Symptoms
Cause
Solution
References


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