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E-CLOUD: Restarting a PeopleTools Upgrade Done Through PeopleSoft Cloud Manager is Failing With "Fail to test User ID/Password: The database version is incompatible with the PeopleTools version." (Doc ID 2800618.1)

Last updated on AUGUST 24, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

Performing a PeopleTools upgrade through Cloud Manager fails.

1. Navigate to Cloud Manager > Environment > Details > Upgrade PeopleTools

First the process failed due to java out of memory error. The remote_out.log shows:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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