E-CLOUD: Restarting a PeopleTools Upgrade Done Through PeopleSoft Cloud Manager is Failing With "Fail to test User ID/Password: The database version is incompatible with the PeopleTools version."
(Doc ID 2800618.1)
Last updated on AUGUST 24, 2021
Applies to:PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.
Performing a PeopleTools upgrade through Cloud Manager fails.
1. Navigate to Cloud Manager > Environment > Details > Upgrade PeopleTools
First the process failed due to java out of memory error. The remote_out.log shows:
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