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The Signature Status is incorrectly updated when the User clicks on Get eSignature a second time (Doc ID 2801484.1)

Last updated on AUGUST 23, 2021

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

The signature status is incorrectly updated when the user clicks on Get eSignature a second time

 
The issue can be reproduced at will with the following steps:

1. Enable Signature Method Adobe Sign with REST API
Configure the electronic Signature account
2. Create adhoc document
Enter the details and click Import Document
Upload the Document
Approve if any or Bypass Approvals
Click Prepare and Route for e-Signature
Enter two signers
Order 1 External Signer
Order 2 Internal Signer
3. First signer delegate the document
4. Open the document
Click Get e-Signature Status
First signer email is replaced with the delegated person mail address
Click Get e-Signature Status button again

Issue
There are three rows now
1. First row shows the delegated email address, original user name and the
signed DTTM is updated. Sign Status is Pending Signature
2. The same row is added in the second row

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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