The Signature Status is incorrectly updated when the User clicks on Get eSignature a second time (Doc ID 2801484.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Symptoms

The signature status is incorrectly updated when the user clicks on Get eSignature a second time

 
The issue can be reproduced at will with the following steps:

1. Enable Signature Method Adobe Sign with REST API
     Configure the electronic Signature account
2. Navigate : Supplier Contracts > Create Contracts  and Documents > Document Management
     Select Source Transaction as "Ad hoc" to Create the document
     Enter the required details
     Click Import Document button
     Enter Version, Status, Status time and click Upload button to upload the Document
     Click Done with Import button
     Click Yes for the message (Are you sure you are done with import? (10420,576))
     Approve if any or Click Bypass Approvals button
     Click Prepare and Route for e-Signature button
     Enter two signers
     Order 1 External Signer
     Order 2 Internal Signer
3. First signer delegate the document
4. Open the document
     Click Get e-Signature Status
     First signer email is replaced with the delegated person mail address
     Click Get e-Signature Status button again

Issue
There are three rows now
1. First row shows the delegated email address, original user name and the
signed DTTM is updated. Sign Status is Pending Signature
2. The same row is added in the second row

Changes

Cause

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