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External URL Link Such as Used for Loan Counseling Gives Error 'You are not authorized to access this component (40,20)' (Doc ID 2802183.1)

Last updated on AUGUST 26, 2021

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When clicking a link to an external URL, the following error message is displayed on the page:

For example, this message can be seen when attempting to access the loan counseling link in View Financial Aid, by clicking the item type description.

The issue can be reproduced at will with the following steps:

  1. Navigate to Campus Community > Student Services Center (student).
  2. Click View Financial Aid link and choose aid year.
  3. Click Loan Counseling link, then link to award description for the first item type listed.

Cause

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In this Document
Symptoms
Cause
Solution


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