When Cancel the Purchase Order (PO) from Buyer's Workbench is Triggering Approval Process (Doc ID 2803662.1)

Last updated on AUGUST 02, 2023

Applies to:

Symptoms

When cancel the purchase order (PO) from Buyer's Workbench the approval process is trigger.

Steps to Reproduce the Issue:
1. Open an existing PO or create one, but do not dispatch it yet
Navigate to Purchasing > Purchase Orders > Add/Update POs
2. The PO approval process is defined with three approvers. Approve the PO at Approval 1 and Approval 2 Step.
3. Add a new Workbench ID
Navigate to Purchasing > Purchase Orders > Buyer's Workbench.
In Search Criteria, Enter the PO ID from step 1 and click on Search button at bottom of the page.
4. Enter the Description, select the PO and click on 'Cancel'.
5. Verify the PO is Qualified. Click on Yes to cancel the PO.
6. Verify the PO is successfully canceled, but observe the Approval Workflow was triggered after Cancel.

Changes

Cause

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