EAP: After Applying Doc ID 2406129.1 the URL on the Payment Request Approval Email Is Still Directing the User to the Classic Payment Request Approval Page Instead of Fluid (Doc ID 2804235.1)

Last updated on APRIL 04, 2025

Applies to:

Goal

The URL on the Payment Request approval email is directing the user to the classic Payment Request approval page.
However, customer is using Fluid approvals so the URL needs to direct user to the payment request fluid approval page.

Customer has already applied solutions in below KM notes, but those did not help them:

The URL in Payment Request Approval Email is Not Taking to Fluid Approval Page And Give "You are not authorized to access this component. (40,20)" Error (Doc ID 2604485.1)
EAP: What are the Steps to Send an Approval Email to Fluid and not Classic? (Doc ID 2406129.1)

What something else can be checked in the configurations?
 

Solution

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