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EEX9.2: Priority is Incorrect for Travel Authorizations (Doc ID 2805677.1)

Last updated on OCTOBER 18, 2021

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Priority is incorrect for Travel Authorizations.

For Travel Authorizations, the fewer days until the trip increases the Urgency (e.g. 3 days away is more urgent than 20 days away).
This is the opposite of the other kinds of transactions (e.g. Expense Reports) within T&E (e.g. Expense Report submitted 3 days ago is not as urgent as one submitted 20 days ago).

Urgency can be seen on the Approvals tile that shows up under the Self Service Homepage. The system is always reporting the Travel Authorization as a High Priority regardless of the time frame until the trip.

Steps:
1. Navigate to Set Up Financials/Supply Chain > Install > Installation Options > Expenses > Urgency Options.
2. Setup urgency for Travel Authorizations and Expense reports (Low 999-4, Medium 3-2 and High1-0).
3. Create and submit Travel Authorizations with travel date today and also travel date further out in 10 days and submit for approval.
3. In classic approvals - Note that the urgency is reflected correctly – red for Travel Authorization with travel today and rest of them green

In Fluid, all the Travel Authorizations with travel date today and 10 days out are displayed as high urgency, which is incorrect.

The Priority (which can be seen under Travel & Expenses > Approvals) is getting reported correctly, so it is not an option to just treat Travel Authorizations similar to the other transactions types because then Priority will be wrong while Urgency is correct.

Cause

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In this Document
Symptoms
Cause
Solution
References


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