My Oracle Support Banner

Online Sales Order Entry Save is Taking 3 Minutes to Save and Timing Users Out (Doc ID 2807660.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Online Sales Order Entry Save is Taking 3 Minutes to Save and Timing Users Out.
When they log back in and try again it behaves the same way and they continue trying.
 

The issue can be reproduced at will with the following steps:


1. Go to Order Management > Quotes and Orders > Create or Update Sales Order
2. Enter with sales order information and save it.
3. Getting timeout issue


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.