EAR 9.2: Last Payment Details on Account Overview Page Not Showing Correct Most Recent Activity When Payment Group for the Customer Is Created First. (Doc ID 2807697.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Symptoms

Last Payment Details on Account Overview Page not showing correct most recent activity when payment group for the customer is created first.

REPLICATION STEPS:
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1: Create a Payment Group first, Go to AR > Payments > Create Worksheet and build a worksheet for items(any item) for a customer X, mark the payment's Post Action to Batch standard.

Note: If the payment group is not created first the issue will not replicate.

2: Create Online Pending Item for Customer X, Go to AR > Pending item > Online items > Group Entry and create a pending Item group belonging to the same customer used in step 1. Set the post-action to Batch Standard.

3: Run ARUPDATE with transaction type as ALL.

4: Verify that both the payment and Pending item group is posted.

5: Go to AR > Customer Account > Customer Information > Account Overview, last payment information corresponding to payment posted in step2 would not be updated.

Replication

Cause

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