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E-MCF/CRM: Can CRM Application be Configured to Retrieve Email From Multiple Mail Servers (Doc ID 2808802.1)

Last updated on NOVEMBER 05, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
PeopleSoft Enterprise CRM HelpDesk - Version 9 and later
Information in this document applies to any platform.


Customer site has a requirement to have RB_MAIL_READ process retrieve email from two sources. 

1. Exchange 2013 on premise mail server
2. Office 365 online

Question: Can the CRM application be configured to retrieve email from two / multiple sources?


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