Fluid Benefits Enrollment When Adding New Dependent on Plan Type 1X Page Does Not Immediately Show Under Enroll Your Dependents Grid (Doc ID 2809307.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Symptoms

In Fluid Benefits Enrollment, when adding a new Dependent on Plan Type 1X Enrollment page, the dependent appears on the Dependent and Beneficiary Information page but they do not show under Enroll Your Dependents on the Medical Plan enrollment.

STEPS
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The issue can be reproduced at will with the following steps:

1. Employee Self Service> Benefits Details> Benefits Enrollment> Medical Tile
2. Click Add/Update Dependent button
3. Click Add Individual button
4. Enter the dependent information on the Add Individual Dependent/Information page
5. Click Save
6. New dependent shows under Dependent and Beneficiary Information
7. New dependent does not appear under Enroll Your Dependents

Changes

Cause

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