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When an Approval Has Two entries for the Same User (Due to Reassignment) if the Approver Denies the Approval Only One Entry is Removed (Doc ID 2811375.1)

Last updated on OCTOBER 01, 2021

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an Approval Has Two entries for the Same User (Due to Reassignment) if the Approver Denies the Approval Only One Entry is Removed


Steps
1) Add a requisition (Purchasing -> Requisitions -> Add/Update Requisitions)
2) Review View Approvals on the requisition to get user names for approvals
3) Go to PeopleTools -> Workflow -> Monitor Worklist -> Update Worklist Entries and pull up the first approver.  Change the approval to the 2nd approver.  (Now 2nd approver has 2 entries)
4) Sign on as the 2nd approver. Go to Worklist -> Worklist and deny one of the approval requests
5) Go back to Worklist -> Worklist and see that one entry still exists.
6) Now do the same thing but APPROVE the requisition this time. Create a new Requisition
7) Change the approver like you did in step 3 above.
8) Sign on as the 2nd approver and go to Worklist -> Worklist and approve one
of the approval request.
9) Go back to Worklist -> Worklist and see that BOTH approval requests are gone.  Denials should work the same way as approvals

See replication steps here.

Note: This was reported under Purchasing, and the replication is for requisitions.  However, the bug is an Enterprise Components which means the fix is applicable to all products.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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