EEX 9.2: Uploading a New File Into Fluid Travel Authorization Line Automatically Deletes Attachments on Previous Transaction Lines (Doc ID 2811717.1)

Last updated on OCTOBER 06, 2021

Applies to:

Symptoms

A problem has been detected when adding attachments into a Travel Authorization Line when using Fluid User Interface. Should Attachment files already exist at the Line level of a Travel Authorization, when the User uploads a new document into a different Line of the same Travel Authorization, the system automatically purges all other Lines' attachments.

As a result, Record PS_EX_TA_ATTACH (Travel Authorization Line Attachment) gets purged from all existing attachments on other Travel Authorization Lines, when a new file is uploaded into a new Line.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User
    2.- Go to the Employee Self Service Fluid Homepage
    3.- Click on the Travel Authorizations Tile
    4.- Click on the Add Travel Authorization button
    5.- Once at the Fluid Travel Authorization creation page, fill in all needed fields from the Header level
    6.- Proceed with adding at least 2 Transaction Lines into the Travel Authorization, and save the changes
    7.- Click on the Attachment button on Travel Authorization Line #1
    8.- Once at the Line Attachments page (EX_TA_ATTCH_LN_SCF), proceed to upload a new file, enter a description, and click on Done button
    9.- Save the changes at the Travel Authorization main page
    10.- Query Record PS_EX_TA_ATTACH for the Travel Authorization at hand, and confirm that Line #1 has a row for the recently uploaded file
    11.- Back at the Travel Authorization main page, click on the Attachment button from Travel Authorization Line #2
    12.- Once at the Line Attachments page (EX_TA_ATTCH_LN_SCF), proceed to upload a second different file, enter a description, and click on Done button
    13.- Save the changes at the Travel Authorization main page
    14.- Query Record PS_EX_TA_ATTACH for the Travel Authorization at hand, and confirm that the row from Line #1 is no longer there, and instead, there is only one new row for Line #2, with its different file name
    15.- Back at the Travel Authorization main page, click on the Attachment button from Travel Authorization Line #1
    16.- Confirm that all attachments previously uploaded and saved on Travel Authorization Line #1 have been purged, while the system displays the below wording:

         " No attachment exist. Upload an existing file, capture receipt image or attach one from My Receipts. "

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Expenses Employees are seeing their efforts curtailed when adding attachments/receipts into several Travel Authorization Lines when logged in Fluid User Interface. This prevents Users from being able to accurately provide all needed documentation before submitting for approval, as that may be crucial during approval reviews.

The system should be able to retain all attachments uploaded against any Travel Authorization Line, and Header levels, and only purge such documents when the User explicitly marks them for deletion.

Changes

Cause

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