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E-CRM: Recipient not Searchable in Case Outbound Notification (Doc ID 2812947.1)

Last updated on OCTOBER 07, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Users are not able to search employees to send notification from a case.


The issue can be reproduced with the following steps:

  1. Open an existing Case from HelpDesk > HR HelpDesk > Search Cases
  2. Click 'Notification' button
  3. Click 'Add Recipients'
  4. Enter First Name and Last Name and click Search

        No row returns.



Changes

 Apply CRM PUM Image 16

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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