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Some Employees Are Not Getting Calculated Base or Costs for Life Insurance and Disability Benefits in Open Enrollment (Doc ID 2815926.1)

Last updated on OCTOBER 20, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

No Calculate Base or costs display for Life Insurance or Disability Benefits Plan Types for some employees in Open Enrollment, although they do display for other employees in the same Benefit Program.

Steps to reproduce the issue:

     1.Navigate to Employee Self Service homepage > Open Enrollment tile, Benefits Enrollment step.
     2. Select tile for Plan Type Supplemental, AD&D, Short Term Disability or Long Term Disability.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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