Demand Priority Rules Not Setting Demand Line Priority Number (Doc ID 2818188.1)

Last updated on MARCH 06, 2023

Applies to:

Symptoms

When attempting to set up Demand Priority Rules at the customer group level to prioritize inventory reservations for certain customers, adding a sales order for this customer does not result in prioritized demand lines as expected.


Steps to reproduce the issue:

1. Set up the customer group using the allocation group type. (Set Up Financials/Supply Chain>Common Definitions>Customer Group Table)
2. Assigned the customer group to a customer. (Customers>Create Customers Information>Customer Group Info tab). Customer Ship To Options: “Shipping Priority” field is blank.
3. Established basic priority rules. Customer's Priority Rule has Priority Rank=10. (Set Up Financials/Supply Chain > Business Unit Related > Inventory > Define Demand Priority Rules)
4. Add a Sales Order for that customer. Save the Sales Order. (Order Management>Quotes and Orders>Create or Update Sales Order)
5. Check the IN_DEMAND.PRIORITY_NBR in PS_IN_DEMAND record and see that it has been populated with 999. Expected for IN_DEMAND.PRIORITY_NBR to be equal to the Priority Rank=10.

Changes

Cause

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