E-MCF/IB: Retrieving the Access Token Fails With a "Generic Error Integration Gateway: General Connection Failed (158,10836)" Error if the OAuth2 Server (Part of Azure Office 365) Requires an SNI Connection
(Doc ID 2818332.1)
Last updated on JANUARY 21, 2024
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.57 and laterInformation in this document applies to any platform.
Symptoms
After setting up OAuth2 integration with Azure Office 365, a user performs the step to retrieve the OAuth2 "Access Token" to register, and after signing into Office 365, the new window returns with the error shown below:
Steps to replicate:
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1. Set up the mail server integration with Azure Office 365.
2. Log into PIA via a browser, and navigate to PeopleTools > Security > OAuth2 Administration > Authorized User.
3. Click 'Access Token' link
4. Sign in to the 3rd party OAuth2 Server
5. Observe the error above in the new window.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |