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EPY: Employee Is Not Able to Submit the W-4 PDF Tax Form, Receive a Security Warning Sending Them to a *.htm Document (Doc ID 2818655.1)

Last updated on NOVEMBER 01, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Users signs in to PeopleSoft, goes to update their Federal or State W-4 in the Fluid Self-Service tile but the user is not able to submit the updateable PDF form for Tax withholding. 


Upon clicking Submit, a Pop-up window appears with

Security Warning 

This document is trying to connect to:
file:///C/Users/<Customer File Directory>/AppData/Local/Temp/Xxxxxxxxx_xxxxxxx_xxx.htm.
  - where 'X' and 'x' is any number or letter combination.


The issue can be reproduced at will with the following steps:
1. Log In as Employee and navigate to updateable PDF form for tax withholding through Employee self service.
    - Employee Self Service > Payroll Tile > Tax Withholding
2. Click on the Federal or State Jurisdiction to Update State or federal tax withholding, then again with the new Window that opens up.
3. Update the selected form
4. Click Submit button to submit the form
5.  The error message is submitted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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