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New MD And MC Items Have 2 Different Customers In Both Offsetting Rows When Doing A Write Off In MT (Doc ID 2818785.1)

Last updated on NOVEMBER 02, 2021

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When two customers are selected in a maintenance worksheet and a new write off row is added for one of the customer, the new automatic row is not getting created for the same customer rather it gets created for the other customer. Both offsetting rows should have the same customer or else customer A ends with a credit balance of $x and customer B has a debit balance of $x.



The issue can be reproduced at will with the following steps:
1. Create a MT worksheet with 2 customers where customer A has credit items and customer B has debit items
2. Sort by customer on the worksheet selection page
3. Select the credit item on customer A and lower down in the grid select a debit item on customer B to offset each other and there is a remaining balance of $(10)
4. Higher up in the grid, add a new line to create a new MC row to write off the $10 credit under customer A. The new row should have customer A auto populated.
5. Upon saving the MT worksheet, the system automatically creates the offsetting row for the new MC item. However it auto populates customer B.


Cause

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In this Document
Symptoms
Cause
Solution
References


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