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Displaying a 1098T Form Using Classic Self Service On A Mobile Device Results in Error 'This page cannot be updated using a mobile device (235,263) Would you like to view the form in Read Only Mode now? ' (Doc ID 2819409.1)

Last updated on NOVEMBER 04, 2021

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

Signing into a Campus Solutions classic self service account, and Accessing the Account Services, 1098-T tab using a mobile device results in an error.  This error does not occur using a laptop.

 

This page cannot be updated using a mobile device (235,263)
Would you like to view the form in Read Only Mode now?
User selects Yes

Selecting Yes can sometimes generate the following:'This site is attempting to open a pop up window'. Two options are presented: Block and Allow

Open of files /xmlp/xxx/SSF_SS_1098T.XML failed: no such file or directory
Called from SSF_DERIVED_NAV.SSF_SS_1098T_YR.Field change




The issue can be reproduced at will with the following steps:

  1. Using the browser on a mobile device, sign into a self service account;
  2. Go to Account Services;
  3. Access the 1098-T form page;
  4. Select one of the existing 1098-T forms.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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