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Org Chart Export To Visio Doesnot Work Correctly When the Title(Employee Job Code) and Manager Title(Manager Job Code) has a Comma in it (Doc ID 2820946.1)

Last updated on NOVEMBER 12, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Org Chart Export To Visio doesn't work correctly if the Title(Employee Job Code) and Manager Title(Manager Job Code) has a comma in it. When open the CSV file in Excel, word after the comma is moving to the next cell.

The issue can be reproduced at will with the following steps:
1. Login as Manager(Eg: PS/PS)
2. Navigate to MSS Fluid home page > Company Directory > Click on View My Org Chart
3. Jean Parsons(KU0003), Betty Locherty(KU0007), and Cynthia Adams(KU0101) Job code title have a comma ( , ) in it.
4. Click on Export to Visio
5. Open the CSV file in Notepad and verify that KU0003, KU0007, and KU0101 Title and Manager Title has a comma in it.
6. Open the CSV file in Excel and Observed that word after a comma is moved to the next cell except for the 2nd row(i.e. row of KU0003)

NOTE: In the examples above and/or the attached document, user details / customer name / address / email / telephone number represent a fictitious sample (based up made up data used in the Product name test environment). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner. 

Cause

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In this Document
Symptoms
Cause
Solution
References


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